Crucial Conversations (2-day, In-Person Training)
In-Person Training: Crucial Conversations: Speak Persuasively, Not Abrasively
January 31st - February 1st, 2018
A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. These conversations, when handled poorly or ignored cause teams and organizations to get less-than-desirable results.
This course will provide you with skills to handle controversial and heated issues. You will learn how to catch problems early and resolve disagreements candidly and respectfully. You will also learn how to discuss issues in a way that makes it safe for everyone to speak. This course is active and engaging, with frequent skills practice, intense class participation, personal reflection, planning, and commitment.
Upon enrolling for this training, you will receive an email prompting you to create an account in our Learning Management System, Bridge, where you will receive additional materials to prepare for your 2 day training.